Welcome to Codex Mall (“Codex Mall”, “we”, “our”, or “us”). This Refund Policy explains the circumstances under which refunds are granted for purchases made through www.codexmall.com (“Platform”).

By purchasing software or digital products through Codex Mall, you agree to this Refund Policy.

1. Digital Products

All products sold on Codex Mall are digital goods, including but not limited to:

• Software applications
• Source code
• Website templates
• Mobile applications
• Plugins
• Themes
• APIs
• Digital licenses
• Developer tools

Because digital products can be downloaded or accessed immediately after purchase, refunds are generally limited.

2. Refund Eligibility

You may be eligible for a refund if:

• You were charged multiple times for the same purchase.
• You purchased the wrong product by mistake and have not downloaded, accessed, or activated it.
• The product cannot be downloaded due to a technical issue that cannot be resolved by our support team.
• The software is substantially different from its advertised description.
• The product contains a critical defect that prevents its intended functionality and the developer is unable to provide a fix within a reasonable period.
• The developer authorizes a refund.

Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Purchases

Refunds will generally not be granted for:

• Change of mind after purchase.
• Lack of technical knowledge or inability to use the software.
• Compatibility issues that were clearly disclosed before purchase.
• Failure to read the product description or system requirements.
• Purchases made by mistake after the product has been downloaded or accessed.
• Software that has been successfully delivered and functions as described.
• Subscription fees that have already been used for the applicable billing period, except where required by law.

4. Refund Request Period

Refund requests must be submitted within 14 days of the purchase date unless a longer period is required by applicable law.

5. How to Request a Refund

To request a refund, contact our support team and provide:

• Your order number
• The email address used for the purchase
• The product name
• The reason for your refund request
• Any screenshots or supporting information, if applicable

Our support team may request additional information to investigate your request.

6. Review Process

Once your request is received:

• We will review the information provided.
• We may contact the product developer for additional details.
• We may request further information from you if necessary.

A decision will typically be communicated within 5–10 business days. Our decision will be based on this Refund Policy and applicable consumer protection laws.

7. Approved Refunds

If your refund is approved:

• The refund will be issued to your original payment method whenever possible.
• Processing times depend on your payment provider and financial institution.
• Access to the refunded product may be revoked.
• Any associated licenses may be suspended or cancelled.

8. Marketplace Sellers

Some products on Codex Mall are sold by independent developers. Developers are responsible for the quality, functionality, and support of their products. Codex Mall may consult with the developer before making a refund decision but reserves the right to make the final determination in accordance with this policy.

9. Fraud Prevention

To protect developers and customers, we reserve the right to refuse refund requests where we reasonably believe there has been:

• Fraudulent activity
• Abuse of the refund process
• Unauthorized payment disputes
• Violation of our Terms of Service

10. Chargebacks

If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to:

• Suspend your account
• Restrict future purchases
• Revoke access to purchased products while the dispute is under review

We encourage customers to contact our support team so we can work toward a resolution before a chargeback is filed.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes become effective when posted on the Platform. The “Effective Date” will be updated accordingly.